About this role
Job Classification ICT Application Support Analyst Grade C3 Closing Date: 19 September Job Family Information Technology Career Stream It Operations Leadership Pipeline Manage Self: Technical FAIS Affected Job Purpose To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework Job Responsibilities Manage and coordinate IT incident resolution processes. Prioritize incidents based on business impact and urgency. Investigate, troubleshoot, and resolve system issues.Monitor system performance against SLAs. Provide 2nd-tier technical support and system debugging. Liaise with business and technical stakeholders. Communicate incident status and resolutions. Ensure compliance with relevant policies and regulations. Support continuous service improvement initiatives. Build and maintain positive business relationships. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred Qualification Specific qualifications in supporting IT fields (NQF Level 6) Essential Certifications MCDST or equivalent Specific qualifications in supporting IT fields (breadth) Relevant qualifications in frameworks - COBIT Relevant vendor certifications Preferred Certifications Minimum Experience Level 3- 5 years end user support experience Application Support Exposure Flexcube & Microsoft knowledge will be an added advantage Technical / Professional Knowledge Microsoft Office Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Cluster Specific Operational Knowledge Multiple operating system ITIL Basic computer concepts Microsoft Office Products Computer Hardware & Software Behavioural Competencies Continuous Learning Collaborating Customer Focus Initiating Action Work Standards Managing Work Technical/Professional Knowledge and Skills People Specification Candidates from previously disadvantaged groups are encouraged to apply. --------------------------------------------------------------------------------------- For any assistance or more info please contact the Nedbank Recruiting Team +264 61 295 2155 / +264 61 295 2036 Namibia