About this role
Job summary
This role is to provide supervisory management and support to a team of Administrators based at Peninsula Heart Clinic. The successful candidate will have oversight of all the booking and assocaited administrative processes for arranging NHS and Private Patient appointments.
Main duties of the job
Oversee the work of a team of 7 Administrators.
Represent the Administrative team at local management meetings.
Provide reporting on levels of operational activity to share with NHS partners and Peninsula Heart Clinic senior management.
Ensure effective operation of all administrative procedures, providing guidance and coaching as appropriate.
About us
Regents Park Healthcare is the UKs leading Cardiac Services Company and is proud to have been rated as Good across all our heart clinics by the Care Quality Commission.
We have been working in partnership with a number of NHS Trusts with a simple business objective to, Deliver world class healthcare services, driving forwards next generation innovations that make societal impact.
We believe that everyone has a right to a high level of clinical care and our teams always have a patient first mentality. These were the founding beliefs of our owner when he set up the company in 2002 and are instilled across all that we do.
Job description Job responsibilities
The Role
As a Team Leader at Peninsula Heart Clinic, you will:
Lead and direct the existing Admin Team members in booking both NHS and Private Patient appointments.
Coach, mentor, and develop all Admin staff to upskill and share knowledge of existing processes and provide support and training aligned to individual development plans.
Provide recommendations for operational process improvements and implement changes where appropriate.
Ensure that all invoicing for Private Patient appointments are processed swiftly and efficiently, consulting with colleagues in Finance at Head Office as necessary.
Maintain accurate HR records including, Annual Leave, TOIL, Overtime requests, and Sickness absences.
Ensure that all administrative operational procedures are followed effectively and fully implemented when managing NHS and Private Patient appointment bookings.
Provide reporting to local management on patient bookings and levels of operational activity and achievement against service level KPIs.
Monitor patient satisfaction surveys and provide feedback on any matters raised.
Attend meetings in conjunction with Directorate/Hospital/ Trust groups and represent the Administrative function on behalf of Peninsula Heart Clinic.
Provide and lead a positive culture ensuring effective liaison between the Administrative and Clinical Teams to support patient care.
Plan and manage staff schedules, allocating work fairly and appropriately in line with individual capability and knowledge.
Ensure that host Trust policies and procedures are implemented and followed as appropriate.
Person Specification
Experience Essential
Experience of leading a team. Good Microsoft Office skills. Good communication skills.
Desirable
Experience of working in an NHS environment using NHS systems such as EPIC or other similar patient booking systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Regent's Park Healthcare
Address Peninsula Heart Clinic
Derriford Hospital
Plymouth
Devon
PL6 8DH
Employer's website https://www.regentsparkhealthcare.com/ (Opens in a new tab)