About this role
We have an immediate opening for a Lead Dock Service Technician in our Vancouver Branch. Reporting to the Field Operations Manager. This role is a permanent, full-time position. There is the possibility of on call and overtime.
Responsibilities
• Install, service, troubleshoot, and repair commercial and industrial dock equipment, including: • Dock levelers • Elevated platforms • Dock seals and shelters • Dock bumpers • Vehicle restraints • Dock plates • Dock lifts • Edge-of-dock equipment • Loading dock doors and related dock equipment • Whiling to work on overhead doors and pedestrian man doors if necessary
• Mechanical, hydraulic, air activated dock levelers • Diagnose equipment problems, identify solutions, and complete required repairs. • Assess job scope at the beginning of each job and immediately communicate discrepancies to the scheduler, including warranty concerns, site conditions, required parts, and safety issues. • Provide estimates for required person-hours and repair-versus-replacement recommendations. • Regularly communicate and coordinate with the scheduler regarding troubleshooting, solutions, parts requirements, and job status. • Perform welding as required for installation and repair work. • Work safely with hand tools, power tools, lifts, ladders, trailers, and other equipment. • Safely transport products, tools, equipment, and manlifts to and from job sites. • Maintain a professional manner when interacting with warehouse staff, construction project managers, customers, other trades, and safety personnel. • Maintain a strong focus on quality workmanship and customer satisfaction. • Champion company safety standards and demonstrate a strong safety-first mindset. • Provide guidance and mentorship to helpers while assisting them in developing their technical skills. • Complete all required paperwork accurately and daily, including timesheets, FHLA forms, job work orders, detailed job notes, and applicable part numbers. • Participate in the service on-call rotation when required. • Ensure all required safety training, certifications, and tickets remain current and valid, and communicate upcoming renewals to the scheduler. • Maintain excellent attendance and punctuality. • Travel out of town for installation and service work as required, including occasional travel outside regular weekdays. • Perform other duties as assigned.
Qualifications
• 3–5 years of experience in dock equipment service, installation, repairs, product knowledge for sales and quotation. • Strong experience servicing and installing dock levelers and commercial loading dock equipment is strongly preferred. • A working knowledge of hydraulics, and electrical relevant to dock systems • A strong ability to weld and or hold a current welding ticket or certification. • Relevant safety training and tickets are an asset, including: • OSSA Fall Protection • OSSA Elevated Work Platform • Standard First Aid • CSTS • BSO • Other applicable industry safety certifications
• Above-average mechanical aptitude with strong troubleshooting and problem-solving skills. • Ability to work independently and as part of a team. • Resourcefulness, integrity, strong work ethic, and a professional attitude. • Ability to provide direction and support to helpers and less experienced employees. • Valid driver's license and clean driver's abstract are required. • Successful candidates must provide a current Driver's Abstract from the province in which the position is located, at their own expense.
Physical & Working Conditions
• Ability to lift and handle materials weighing up to 75 lbs. • Ability to work outdoors in all weather conditions, including extreme cold and heat. • Physically capable of lifting, pulling, climbing, standing, sitting, lying down, squatting, kneeling, and working at heights. • Ability to safely operate and manage tools, lifts, ladders, trailers, and manlifts. • Wearing a hard hat and all required PPE is mandatory for this safety-sensitive position. • Willingness to travel out of town for installation and service work, including occasional travel outside regular weekdays. • Ability to participate in an on-call service rotation when required.
We offer:
• A positive work environment with competitive pay and an excellent benefit plan • Encouragement and support for our Technicians and Installers in obtaining CDI Certification • Comprehensive technical, safety and product training provided • Opportunity to build a long-term career with upward mobility • Excellent Health and Dental benefits offered for full time employees • COR Certified workplace • Equal opportunity employer
To Apply:
If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add “Lead Dock Service Technician – VANCOUVER ” to the subject line of all correspondence.
Applications will be accepted until the position has been filled.