About this role
• 12 months max term opportunity • Location: Parramatta (NSW) or Bedford Park (Ade)
What’s the role?
Join our Customer Protection & Support Capability Design team and help shape how learning is created across some of Westpac's most important customer facing teams.
As an Instructional Designer/ Capability Lead – Design, you'll design engaging, practical and high impact learning experiences that build capability across areas including Fraud & Scams, Complaints, Estates and Assist. This is a design focused role where you'll work closely with stakeholders to understand business needs and turn complex information into clear, accessible and meaningful learning solutions.
You'll lead the end-to-end design process, from learning needs analysis and stakeholder engagement through to the creation of digital and blended learning experiences. Whether you're designing scenario-based learning, eLearning modules or capability programs, you'll help ensure our people have the knowledge and confidence to deliver great customer outcomes.
What do I need?
• Experience in instructional design, capability development, learning design or a related field • Ability to translate complex information into practical, engaging and learner focused content • Strong stakeholder engagement skills and experience partnering with subject matter experts and operational teams • Experience designing digital learning solutions using tools such as Rise, Storyline, video or similar platforms
Exposure to risk, compliance, change or regulated environments will be highly regarded
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. • Tailored learning and development opportunities to help your grow your career within the bank. • Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.