About this role
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
KEY PERFORMANCE INDICATORS:
• Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)) • Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist • Achieve high retail standard and customer registration target as per score card • Inventory Integrity, conducting stock counts as assigned schedule • Personal Development which will include indicators as defined by the Brand Principal KEY AREAS OF RESPONSIBILITIES Drive the Sales
• Work to hit individual sales and other store target • Execute sales strategies and action plans implemented by the Managers • Maintain a tight control on discounting and giveaways/discounted products • Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports. • To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not. Achieve High Service Standards
• Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers • Always Maintaining and upholding the company’s image as a prestigious and luxurious brand • Responsible for collecting Customer Registration Card (CRC) as per store target • Work with the Managers to best handle customer complaints • To comply with Brand standards, company SOP and the Code of Business Conduct Maintain Best Retail Standards
• Perform store opening and closing procedures and ensure the process complies with company SOPs • Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy • Ensure visual merchandising are implemented efficiently. • Vigilant and practice regular checks on staff movements during operating hours • To always adhere to all guidelines as per the Company Store Operations Procedures Deck. Inventory Integrity
• Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck. • Conduct daily, weekly, and monthly stock count to avoid pilferage. • Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager • Monitor and coordinate receiving of merchandise and price tagging according to operation procedures Reporting
• Updating customer database in system on daily basis. • Responsible for all stock control documentation, ensure timely and accurate submission • To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner • Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager
• Minimum 1 year experience in fashion or luxury brands retail sales • Proven sales achievement in fashion or luxury brands market • Excellent interpersonal and communication skills • Fluency in English & Bahasa • Ability to work in a team-driven environment • Good PC skills such as MS Office and basic understanding of retail POS system