About this role
Proposed Interview Date: Week Commencing 02 October 2026
Closing Date: Sunday 27 September 2026
Contract Type: Temporary until 02 April 2028
Salary: £25,604.23 to £26,786.83 pro rata
Working Pattern: 11.5 Hours per week, Friday 3:45pm to 9:15pm & Saturday 9:00am to 3:00pm
Location: Dunfermline Learning Campus KY11 8WH
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.
Please consider and demonstrate the following when completing your Supporting Statement:
Ways in which you have provided excellent customer service.
Consider:
• How you have worked with customers or service users.
• How you have responded to enquiries, complaints or difficult situations.
• How you have helped create a positive customer experience.
Ways in which you have worked effectively as part of a team.
Consider:
• How you have built positive working relationships.
• How you have communicated with colleagues and customers.
• How you have used your initiative to support the smooth operation of a service or facility.
Ways in which you have used your practical skills, knowledge and judgement to solve problems.
Consider:
• How you have dealt with day-to-day issues or unexpected situations.
• How you have helped maintain a safe environment for customers, colleagues or visitors.
• How you have looked after equipment, facilities or work areas.
• How you have followed procedures or used IT systems to support your work.
Job Details
Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns, and villages. More information about Community Use can be found at: https://active.fife.scot/about/community-use
Based at Dunfermline Learning Campus, you will play an important role in supporting the safe, efficient and welcoming operation of Community Use facilities.
You will be responsible for opening and securing buildings and grounds, preparing facilities for a wide range of activities and ensuring that customers, clubs and community groups have access to the spaces and equipment they require. This includes setting up and clearing rooms, moving and storing furniture, erecting and dismantling sports equipment and ensuring facilities are maintained to a high standard.
You will patrol facilities during opening hours, monitor public areas and support the safe operation of the building through the use of fire, security and alarm systems. You will respond appropriately to incidents and customer enquiries, reporting and recording issues as required.
A key part of the role is providing excellent customer service. You will work closely with customers, user groups and colleagues to ensure activities run smoothly and that visitors have a positive experience when using Community Use facilities. You will also undertake cleaning duties, report repair and maintenance issues and support the delivery of Community Use services in line with health and safety procedures and service standards.
We will consider candidates that are only able to do one of the two shifts which can be discussed at interview. This can be discussed with applicants. All shifts are worked in line with facility opening hours and operational requirements.
You will receive an enhanced payment (+0.33%) for any work after 8pm and/or weekend work. A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.
The Person
We are looking for an enthusiastic, reliable and customer-focused individual who enjoys working with people and takes pride in providing a safe, clean and welcoming environment for our customers.
You should have experience of working in a customer-facing role and be confident communicating with a wide range of people. You will be able to work effectively as part of a team while also using your own initiative to deal with day-to-day operational issues.
We are looking for someone who can demonstrate:
• Excellent customer service skills.
• Good communication and interpersonal skills
• The ability to build positive relationships with customers and colleagues.
• Organisational skills and the ability to manage competing priorities.
• A practical approach to work and the ability to undertake manual handling tasks.
• An understanding of health and safety procedures.
• Basic IT skills and the ability to use booking and reporting systems.
• The ability to respond calmly and effectively to incidents and unexpected situations.
• A flexible approach to work, including evenings and weekends.
• The ability to provide a regular and effective service.
• Experience of working within a leisure, community, education, facilities management, caretaking or customer service environment would be advantageous.
• You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure.
Further Information
• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
• Directorate Information - Council Department information
• Social media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
• Alternative Formats - Job information can be made available in alternative formats, to make a request please email: [email protected]
• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here
For Further Information Please Contact: [email protected]