L2 Platform Operations Engineer – MuleSoft @ Pasiona

Descripción del puesto / Funciones <p><strong>Location:</strong> Europe Shift | Hybrid: 3 days onsite / 2 days remote</p>Role:<br><br><p>L2 operational support for the <strong>MuleSoft platform</strong>, ensuring platform stability, incident resolution and SLA compliance across <strong>AWS, Azure and OpenShift</strong>. This is a <strong>Platform Operations / L2 Support role, not an API Development position</strong>.</p>Main Tasks:<br><ul><li>Manage and resolve <strong>L2 incidents</strong> within SLA.</li><li>Perform platform troubleshooting and <strong>log analysis</strong>.</li><li>Support deployments, releases and changes.</li><li>Execute runbooks, recovery procedures and operational tasks.</li><li>Document incidents, resolutions and known workarounds.</li><li>Perform basic <strong>Root Cause Analysis (RCA)</strong> and identify recurring issues.</li><li>Maintain simple automation scripts.</li><li>Support <strong>Flex/Omni Gateway</strong> operations.</li><li>Track actions and deliverables to closure.</li><li>Participate in production support meetings, <strong>on-call and major incidents</strong>.</li></ul> Requisitos mínimos 3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS &amp; Azure, OAuth/OpenID &amp; API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent. Requisitos valorables XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux. Idiomas English and Spanish are a must Ubicación Madrid