About this role
About the Company We are a fast-growing consumer electronics and technology brand with an established presence across leading regional and global online marketplaces. Our products are sold through several major e-commerce platforms and a growing network of online retail channels across the GCC. As we scale our digital retail footprint, we are building a high-performing e-commerce team to drive that growth. We are known for operational excellence, data-driven decision-making, and a fast-paced, collaborative culture.
Position Overview We are looking for an experienced E-Commerce Specialist to manage end-to-end marketplace operations across multiple major regional and global online platforms, while also leading and mentoring a team of e-commerce executives. The ideal candidate combines hands-on platform expertise with strong leadership, reporting, and problem-solving skills.
Key Responsibilities
Account & Listing Management
Manage day-to-day operations of e-commerce accounts across all marketplace platforms, including listing creation, content quality, and pricing/stock accuracyHandle category restrictions, gating issues, and required documentation (invoices, certificates, authorization letters)Resolve listing errors, suppressions, and policy violations, liaising directly with platform support teams to close out disputesVisibility & Sales Growth
Optimize listings for SEO, run PPC campaigns, and manage the Brand Store and enhanced product contentPlan and execute promotions, deals, and pricing adjustments, backed by competitor and MAP compliance analysisFulfillment & Inventory
Coordinate platform-fulfilled and merchant-fulfilled shipments, restocking, and stock reconciliationManage returns, removals, and unsellable inventory; support onboarding of new marketplace accountsFinance & Customer Experience
Manage payments, invoicing, chargebacks, and reconciliation across all marketplacesHandle customer queries, reviews, and returns; drive initiatives to improve satisfaction and ratingsReporting
Track sales, inventory, and performance across platforms; prepare Excel dashboards and proactively flag issues with recommendationsLeadership & Team Management
Lead, train, and mentor a team of e-commerce executives — assigning tasks, reviewing performance, and setting SOPs for listing, order, and issue managementCoordinate cross-functionally with logistics, finance, and marketing, and escalate critical issues to senior management with clear action plansRequirements
Requirements & Skills4–5 years in e-commerce/marketplace management, with team handling experience preferredHands-on experience with major marketplace seller and vendor platform back-ends (mandatory); exposure to multiple regional/international platforms is a plusStrong grasp of fulfillment operations, purchase order processing, and order managementProficient in Excel (dashboards, pivot tables, VLOOKUP) and PPC campaign managementKnowledge of pricing strategy, MAP compliance, and competitor analysisExperience with invoicing, chargebacks, and payment reconciliationFamiliarity with compliance/barcoding standards and packaging guidelinesStrong leadership, communication, and problem-solving skills; able to manage multiple platforms and tasks under pressureBenefits
Base Salary: 5000 AED + Benefits