About this role
Rockstar is recruiting for a modern skincare brand and medspa that restores and enhances facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, this brand combines medical-grade results with simplified routines, offering services like Botox, filler, biostimulators, threads, microneedling, facials, and a curated line of skincare products. With a loyal client base and media recognition, it delivers elevated, holistic experiences.
About the CompanyThis modern skincare brand and medspa is dedicated to restoring and enhancing facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, its mission is to deliver medical-grade results while simplifying skincare routines with impactful, fuss-free solutions. Its services include Botox, filler, biostimulators like PRFM and Sculptra, threads, microneedling, facials, and more. Its curated line of rejuvenating skincare products is formulated with safe, high-quality ingredients for all skin types and tones.
With a devoted client base and strong presence on social media, the brand offers both professional aesthetic services and transformative skincare experiences, guided by a holistic East-meets-West approach. It has been featured in leading media outlets, a testament to its commitment to excellence, authenticity, and a truly elevated customer experience.
About the RoleAs a Patient Coordinator, you are the face of the brand — welcoming clients into its thoughtfully curated space and guiding them through their experience with warmth, knowledge, and care. This role is a blend of front-desk operations, personalized customer care, and confident sales. You will be a trusted resource for new and existing clients, often fielding inquiries about current promotions and converting those into booked services. Patient Coordinators help maintain the high standard of customer experience that defines the brand, ensuring every interaction reflects its values of intention, trust, and results-driven care.
Key ResponsibilitiesWarmly greet and check in patients, ensuring a seamless, uplifting experience from arrival to departureRespond promptly and professionally to incoming phone calls, emails, and text messagesProvide detailed information about services, products, and current promotions to prospective and returning clientsSell incoming leads from advertisements into booked appointments through personalized sales and service recommendationsUpsell clients into the brand's skincare and toolsSchedule and manage appointments across all locationsEducate patients about the brand's skincare philosophy, treatment options, and product offeringsProcess transactions and protect sensitive patient and financial informationMaintain the organization and visual presentation of the front retail spaceManage and receive inventory, restocking as neededFoster long-term relationships with clients by building trust and providing expert guidanceCommunicate clearly with providers, medical assistants, and the rest of the team to ensure continuity of care Perks & Customer Experience EnhancementsYou'll be part of a team that values natural and cutting-edge beauty servicesAccess to a generous employee discount on products and services and free birthday treatmentsYou'll play a vital role in creating meaningful, luxury-level experiences that keep the community engaged and loyal QualificationsStrong interpersonal skills with a customer-first mindsetConfident communicator with sales acumen and emotional intelligenceExperience in a high-touch customer service, receptionist, or retail sales roleTechnically proficient with Google Workspace, Excel, Slack, and scheduling systemsAbility to multitask in a fast-paced, detail-oriented environmentEnthusiastic, kind, and collaborative team player with a solution-based attitudeExperience in beauty, wellness, or medical aesthetics industry is a plus