About this role
Rockstar is recruiting for a fast-growing remote healthcare company focused on making autism and ADHD care more accessible, faster, and less stressful for families. Through a modern, tech-enabled care model, they help patients navigate evaluations and therapy with greater clarity, communication, and support. They are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure.
About the RoleThey are looking for a highly organized, empathetic, and resourceful Care Concierge / Patient Intake Coordinator to serve as the primary point of contact for patients and families throughout their care journey. The aim is to ensure patients receive the level of service and compassion one would want for their loved ones.
This role combines customer support, scheduling, coordination, patient communication, clinician coordination, administrative follow-through, and operational problem-solving.
They will help families:
Schedule evaluationsComplete required paperworkNavigate insurance and intake requirementsUnderstand next stepsStay informed throughout the processMany of the families spoken with may already feel overwhelmed, confused, or frustrated before reaching the company. The ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience.
This is not a passive call center role. They are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment.
Key ResponsibilitiesThe role serves as the primary point of contact for the company's patients and families via phone, email, and live chat:
Schedule and coordinate diagnostic evaluationsCollect and verify intake information, insurance details, and required documentationFollow up with patients regarding missing forms or appointment requirementsRespond professionally and empathetically to patient questions and concernsMaintain accurate records and documentation within internal systemsCoordinate with operations and clinical teams to resolve scheduling or workflow issuesResearch and provide post-diagnosis support resources when neededHelp identify recurring operational issues and suggest workflow improvements What They're Looking ForRequired Qualifications
Strong written and spoken English communication skillsExcellent organizational skills and attention to detailAbility to remain calm and professional in high-volume or emotionally sensitive situationsComfortable managing multiple conversations and tasks simultaneouslyReliable remote work setup with high-speed internetBackup power and backup internet solution available during outagesAbility to work primarily during US business hoursComfortable working independently within a structured remote workflow Preferred Qualifications
Previous healthcare support, patient coordination, or customer service experienceExperience working remotely in fast-paced environmentsFamiliarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systemsBasic understanding of healthcare or insurance terminology What They OfferFully remote work environmentCompetitive monthly compensationA supportive and collaborative startup teamOpportunity to help shape and improve patient experience operationsMeaningful work supporting families through important healthcare decisionsHigh-autonomy environment focused on results, communication, and accountabilityZero micromanagement Application ProcessAll applicants will complete:
A short application questionnaireA brief video interview with the recruitment teamA final interview with the hiring managerIf all goes well, an offer of employmentThey review applications carefully and prioritize candidates who demonstrate strong communication, professionalism, operational thinking, and attention to detail. They look forward to hearing from applicants.
The company is committed to building an inclusive and supportive remote work environment for talented professionals globally.