About this role
Company Profile:
Our client is an innovative startup revolutionizing the property management industry with cutting-edge SaaS solutions. Their mission is to empower property managers globally by streamlining their operations and improving customer relationships through our technology.
This is an amazing career opportunity to work with a growing international SaaS company, leveraging cutting-edge AI tools while making a significant impact on business operations and financial management.
Overall purpose and responsibilities of the role
The Business Operations & People Manager is the person who keeps the business running smoothly behind the scenes. They own critical operational processes, especially billing, payments, automation, onboarding/offboarding, HR operations, and administrative coordination—and make sure nothing falls through the cracks.
The role is essentially the operational owner and problem-solver: ensuring recurring processes happen accurately and on time, monitoring automated systems, handling exceptions, and continuously improving how the company operates through AI and automation.
Duties and Responsibilities:
Core Responsibilities
Our core workflows run automatically. Your job is to supervise the systems, own the exceptions, build what's missing, and drive the human-judgment work around them.
Billing & Payments Oversight (your biggest area)
Review, oversee, and make sure every client pays on time, the exact amounts they owe — nothing slipsOwn the end-of-month billing review and sign off before the automated charge run goes outMonitor automated charging and auto-reconciliation (card + bank wire); intervene only on what the system flagsResolve exceptions: mismatches, declined cards, unmatched wire confirmations, self-service payment issuesCatch billing anomalies (accounts billed past contract end, listing-count drift) and route fixes to engineeringDrive collections on overdue and churn-risk accounts surfaced by the automated reports
Onboarding & Offboarding — Clients and Team
Supervise onboarding of new clients and tenants joining the software - billing configured correctly before the first cycle, accounts and integrations set up rightSupervise the automated client offboarding workflow for those leaving step in only on failures; confirm clean teardowns (billing stopped, listings disconnected, integrations closed)Run employee onboarding and offboarding - accounts, tools, access, contracts, and equipment for people joining or resigning from the software.
Knowledge Base Ownership
Generate, update, and manage the knowledge base for the softwareKeep documentation current as features ship; turn recurring questions and support cases into clear articlesMake the knowledge base the single source of truth for how the software works - for clients and for the teamProcess Improvement & AutomationTake instructions and priorities from the Founder and build them into documented, repeatable, automated processesContinuously spot what should be automated or improved next - and push to make it happenWrite clear specs and tickets for engineering when a process needs product/automation workKeep automations and dashboards healthy; own the exception queues they produce
HR Operations
Payroll submission - on time, every cycleContractors - agreements, payments, and adjustmentsMaintain and administer the core HR software (Deel) and related systems - time-off, records, complianceTeam moments - birthdays, milestones, and the human touches that keep a remote team connectedConventions, Logistics & AssistanceCoordinate with vendors and service providersFlights, tickets, and purchases for the teamBudget allocations per person; business-travel arrangements end-to-endTemporary credit cards and expense logisticsCompany conventions, offsites, and events - planned and executed within budget
Recruitment
Open and coordinate new positions with recruitment vendors and agenciesRun and continuously improve the internal interview processManage and coordinate hiring with internal managers and leaders from opening to offer
Additional Admin
Any additional administrative responsibilities the operation needs - you're the person who makes sure nothing falls between the chairs
Requirements
Ultra Tech-Savvy, Heavy Claude AI User - Non-Negotiable
This is critical and non-negotiable. You must be an ultra tech-savvy, super AI-oriented person - for any task you perform, your first instinct should be AI. You will use Claude (Anthropic's AI) heavily, every single day: investigating exceptions to the systems flag, analyzing billing data, drafting client and internal communications, writing knowledge-base articles, building trackers and documents, and designing the next automations.
Who You Are
5+ years in operations, finance/billing, people ops, or a blended ops role; you don't need hand-holdingUltra tech-savvy - you learn new tools instantly and are fluent with AI, automation, and modern SaaSAdvanced AI automation skills - able to build workflows and automations from scratch using Claude and similar AI toolsA systems thinker - you'd rather spend a day building a process than a week repeating a taskA relentless multitasker - comfortable holding billing oversight, HR, logistics, recruitment, and knowledge management in the air at the same timeSharp with numbers, spreadsheets, and detail; nothing slips throughHands-on billing experience, including payments, invoicing, reconciliation, or collectionsPeople Operations/HR experience - admin-level exposure is sufficientHighly responsive and quick to act on requests and exceptionsStrong process-improvement mindset, with a focus on using AI to increase efficiencyStrong, clear English communication (client-facing and team-facing)Reliable, proactive, and takes full ownershipComfortable working independently and managing multiple priorities with minimal supervisionIndustry experience in property management, short-term rentals, SaaS, subscription businesses, or other tech-driven/fast-paced environments is a plus
Job Type: Permanent
Emp Type: Full Time
Work Schedule:
Monday to FridayIdeally, 10:00 AM Israel time (flexible as needed), or 3:00 PM Philippine time.Location: Work From Home
Industry: Real Estate Technology