About this role
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Senior Quality Engineer (Product & Customer Quality)
Job Summary
Lead quality assurance and customer quality activities to ensure products, processes, and systems consistently meet customer, regulatory, and organizational requirements. Drive continuous improvement initiatives, manage complex quality issues, lead cross-functional problem-solving teams, and serve as the key quality representative for customers, suppliers, and internal stakeholders.
Key Responsibilities
Quality Management System
Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), customer-specific requirements, and applicable regulatory standards.Drive quality system effectiveness through audit readiness, compliance monitoring, and continuous process improvement initiatives.Provide guidance and mentorship to engineers, technicians, and functional teams on quality requirements and best practices. Customer Quality Management
Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities.Manage customer complaints, quality escalations, and customer scorecard performance.Lead customer audits and coordinate responses for audit findings and corrective actions. Problem Solving & CAPA
Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis.Drive CAPA activities and ensure timely implementation, effectiveness verification, and sustainable closure.Analyze quality trends and data to identify systemic issues and preventive improvement opportunities. Product & Process Quality
Lead NPI, technology transfer, process validation, qualification, and manufacturing readiness activities.Review and approve PFMEA, Control Plans, Process Flow Diagrams, Work Instructions, FAI, PPAP, and validation documentation.Ensure effective control of non-conforming products, deviation management, and change control processes. Supplier Quality Support
Collaborate with Supplier Quality teams to address supplier performance issues and drive corrective actions.Support supplier audits, qualification activities, and supplier quality improvement programs. Metrics & Continuous Improvement
Monitor and analyze key quality indicators including: Customer PPMInternal PPMFirst Pass Yield (FPY)Scrap RateCost of Poor Quality (COPQ)Customer ComplaintsAudit FindingsCAPA EffectivenessLead Lean Six Sigma and operational excellence initiatives to improve product quality, process capability, and manufacturing efficiency. Risk Management
Facilitate risk management activities including PFMEA reviews, process risk assessments, and mitigation plans.Ensure risks impacting product quality, compliance, and customer satisfaction are proactively identified and addressed. Leadership & Collaboration
Lead cross-functional teams involving Manufacturing, Engineering, Operations, Supply Chain, and Customers to resolve quality issues.Provide technical leadership, coaching, and support to junior engineers and quality personnel.Present quality performance, risks, and improvement initiatives to management and customers. Qualifications
Bachelor's Degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering, or related discipline.Minimum 5-8 years of experience in Quality Engineering within Electronics Manufacturing, Medical Device, Semiconductor, Automotive, Aerospace, or other regulated industries.Demonstrated experience leading customer-facing quality activities and complex problem-solving initiatives.Strong knowledge of quality management systems, regulatory requirements, and manufacturing processes. Technical Competencies
ISO 9001ISO 13485 (preferred)Customer-Specific Quality RequirementsPFMEA & Control PlansAPQP & PPAPCAPA & 8D MethodologySPC & Statistical AnalysisMSA & Gage R&RProcess Validation & QualificationRoot Cause AnalysisRisk ManagementAudit ManagementNPI & Product TransferLean Manufacturing & Six SigmaMinitab and Quality Analytics Tools Preferred Qualifications
Certified Quality Engineer (CQE)Six Sigma Green Belt or Black BeltLead Auditor CertificationExperience in PCBA, SMT, Box Build, or Medical Device ManufacturingKnowledge of FDA QSR/QMSR, ISO 14971, or MDSAP (where applicable)Experience with electronic Quality Management Systems (eQMS) Key Performance Indicators (KPIs)
Customer Complaint ReductionCustomer PPM AchievementCAPA Closure and EffectivenessAudit Compliance ScoreSupplier Quality PerformanceFPY ImprovementCOPQ ReductionNPI Quality ReadinessCustomer Satisfaction MetricsOn-Time Closure of Quality Actions
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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Accommodation Statement
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.