About this role
Responsibilities
Team Introduction The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities 1. Cross-Functional Project Leadership - Lead and coordinate key projects between GBS (Global Business Solutions) and GEC (Global Ecommerce) teams, ensuring alignment on objectives, scope, and timelines - Drive clear project governance through regular working sessions, progress tracking, risk management, and escalation when needed - Translate business priorities into actionable project plans and keep stakeholders aligned on milestones, dependencies, and expected outcomes 2. Adoption & Execution Excellence - Drive project adoption within the Client Solutions Team by building clear rollout plans, stakeholder communication, and execution follow-through - Partner closely with GEC to understand new initiatives, capabilities, and operating models, then convert them into practical actions for GBS teams - Monitor adoption progress, identify execution gaps, and recommend interventions to improve implementation quality and business impact 3. Insights & Strategic Action Planning - Work closely with GEC and internal GBS stakeholders to surface valuable commercial, operational, and product insights relevant to the market - Conduct deep dives on selected opportunities, adoption barriers, or performance trends to uncover root causes and business implications - Turn insights into strategic action plans with clear recommendations, ownership, and follow-up cadence 4. Stakeholder Management & Communication - Act as a central connector across sales, client solutions, GEC, and other cross-functional partners to ensure smooth communication and decision-making - Prepare structured updates, business reviews, and leadership readouts to keep stakeholders informed on progress, issues, and next steps - Build strong working relationships across teams and foster a collaborative approach to solving high-priority business challenges
Qualifications
Minimum Qualifications - Minimum 5 years of experience in project management, strategy, business operations, client solutions, or a related commercial function. Ecommerce background is a must. - Proven ability to manage complex cross-functional initiatives with multiple stakeholders and competing priorities - Strong analytical and problem-solving skills, with the ability to turn data and observations into clear business recommendations - Excellent communication and stakeholder management skills, with confidence in influencing senior partners across teams - Strong project planning discipline, including timeline management, prioritization, issue tracking, and execution follow-up - Comfort working in a fast-paced environment with ambiguity and evolving business needs - Proficiency in Excel, dashboards or reporting tools, and AI tools. Fluency in English and Indonesian