About this role
Overview
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR) at the Jacksonville Airport. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position is located at the Jacksonville Airport: 2400 Yankee Clipper Dr. Jacksonville, FL 32218
This is a Full Time position working 40 hours per week and pay is $19.25 per hour.
Available Schedule(s):
Thursday: 9:00am - 5:30pm
Friday: 9:00am - 5:30pm
Saturday: 8:00am - 4:30pm
Sunday: 8:00am - 4:30pm Monday: 7:00am - 3:30pm Tuesday & Wednesday: OFF We offer:
Paid time offHealth BenefitsEmployee discounts401k retirement planTraining and development Responsibilities
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of ageHigh School Diploma or G.E.D. requiredMinimum of 2 years experience in customer service or sales in retail, guest services, or administrative supportMust have 12 consecutive months of work/organizational experienceA minimum of basic level experience and understanding of a PC and Microsoft Office Products requiredMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)Must be able to read, write, speak, and understand EnglishMust be willing to work at the Jacksonville Airport