About this role
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Job Title: Operations Support Coordinator (Java / SQL / Linux)Experience: Minimum 3+ years of relevant experience
Role Overview:
We are looking for a proactive and detail-oriented Operations Support Coordinator who will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues. The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.
Key Responsibilities: Coordinate and manage day-to-day operational support activitiesAct as a central point of communication across multiple teams (onshore/offshore)Perform triaging of tickets, ensuring proper categorization and timely routingMonitor and manage escalations, ensuring critical issues are addressed promptlyMaintain visibility on all communication channels and ensure no critical updates are missedIdentify and prioritize alerts/tickets based on impact and urgencyProactively bring key issues, risks, and discussions to management attentionTrack and follow up on tasks in progress, ensuring timely closureFacilitate and manage handover meetings between offshore and US teamsPrepare and circulate Minutes of Meeting (MoM) with clear action items and ownershipEnsure adherence to support processes, SLAs, and operational standards Required Skills: Strong coordination and stakeholder management skillsExcellent communication (written and verbal)Good understanding of incident management and support processesAbility to prioritize and manage multiple tasks simultaneouslyStrong analytical and problem-solving mindset Technical Skills: Java - Working knowledge for troubleshooting and supportSQL - Ability to query databases and analyze dataLinux - Hands-on experience with basic commands and system monitoring Preferred Traits: High sense of ownership and accountabilityStrong attention to detail and follow-throughExperience in global delivery model (onshore/offshore coordination) Key Success Factors: Effective prioritization of tickets and escalationsStrong communication and coordination across teamsMinimal SLA breaches and proactive issue managementClear and structured reporting (MoMs, updates, escalations)