About this role
Job Location: Addis Ababa, Ethiopia. About The Role: The Senior IT Associate will oversee and maintain Sun King’s IT infrastructure in Ethiopia, provide technical assistance to users, deliver IT training, and manage endpoint hardware and software. This role requires a broad technical skillset, clear communication, and the ability to manage work with limited supervision while working effectively across teams. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems. IT Infrastructure Management: Maintain and troubleshoot network systems, servers, and data storage solutions. Maintain network security and data integrity. Monitor system performance and implement improvements where needed. User Assistance: Provide technical assistance to staff across Ethiopia, addressing hardware and software issues. Resolve technical problems within required timelines and maintain service quality. Record service tickets and document solutions. IT Training: Develop and deliver IT training programs for employees. Create training materials and user documentation. Provide ongoing guidance to users on IT systems and software. Endpoint Management: Manage and maintain endpoint devices, including laptops, desktops, and mobile devices. Install, configure, and update software applications. Carry out hardware repairs and upgrades where required. Call Center Technology: Maintain call center technology, including VoIP systems and related software. Troubleshoot technical issues affecting call center operations. Monitor system performance and address technical issues affecting service delivery. IT Procurement: Assist with the procurement of IT hardware, software, and services. Manage vendor relationships and participate in contract negotiations. Maintain records relating to IT purchases, suppliers, and services. Cybersecurity: Implement and maintain security measures that protect IT systems and data. Monitor security threats and take appropriate action when incidents occur. Maintain security practices across systems and endpoint devices. Operating Systems: Provide technical expertise across Windows, Linux, and macOS environments. Install, configure, maintain, and troubleshoot operating systems and related applications. Cross-Functional Engagement: Work closely with other departments to ensure their IT requirements are addressed. Maintain clear communication with team members and relevant stakeholders. Coordinate with internal teams when resolving technical issues or implementing IT solutions. Emergency IT Assistance: Be available outside normal working hours when urgent IT issues require attention. Handle critical incidents and help restore affected systems and services.