About this role
Overview The mission of the New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities. To deliver on this promise, we provide free access to physical and electronic resources in neighborhoods throughout the Bronx, Manhattan, and Staten Island. The New York Public Library is seeking a bright, dynamic, and enthusiastic manager to provide leadership and direction to a team of public service professionals in the Stapleton Library. The Stapleton Branch of The New York Public Library, which originally opened in 1907, is located on Canal Street, near the center of Stapleton Village and adjacent to Tappen Park and the Old Village Hall. Today, the Stapleton Branch continues to be a center of community life. With over 53,000 patron visits per year, the branch serves its diverse neighborhood by presenting programs for all ages, providing access to computer technology, and lending books, magazines, and other media to inform, educate, and entertain. The Library Manager must have a passion for creating an environment of teamwork that embraces change and excellent customer service. They must possess effective management skills and experience, and be knowledgeable about the administrative and programmatic operations of public libraries in an urban setting. Key Responsibilities Under the general direction of the Associate Director: Manages the day to day operations of the branch including information, circulation, outreach, and programming services Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops Performs related duties as required Required Education & Experience Bachelor's degree; or an equivalent combination of education and experience Required Skills Substantial public library experience working in a variety of roles displaying administrative, supervisory, and leadership skills appropriate to the position Successfully demonstrated commitment to providing consistent, high-quality public services Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library Successfully demonstrated experience supervising, training, and mentoring staff Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations Ability to work well independently and collaboratively across the Library to get things accomplished Creativity, flexibility, and initiative in accommodating community and staff needs Commitment to diversity and inclusion Experience implementing or enforcing library policies and procedures Knowledge and understanding of emerging library technologies, service and programming trends for people of all ages in urban public libraries Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices Managerial/Supervisory Responsibilities: Hires and manages all staff in building Oversees branch programmatic and supplies budget Monitors personnel budge