About this role
Under the Account Manager, focus on the day-to-day operation of the Traffic management schemes booked in from DCWW. Fully utilising the software available and monitoring Operations boards and e-mail accounts This role will work closely with the other GTM depots and subcontractors to ensure excellent service on the contract. Key Results Areas To ensure all activities have been logged and recorded on our management software – Total Mobile and Operations boards. Key operational stages across the Central hub. These include. Work order creation; ensuring process is followed and any IT issues raised and followed through until rectified Plan and mobilise stage; ensuring accurate date is captured and uploaded to ops boards. Clear and control administration of designated mailboxes. Change management; capture and changes to works order requests. Ensure all necessary information has been submitted with the job request. Assisting commercial for any client credit information Assist with submitting daily / weekly whereabouts and planned works are updated daily (what’s out where report), transparent and easily accessible to the foreman and management in both the daybook and Total Mobile and reports produced and sent out to Clients as required. Provide excellent service to all customers by ensuring SLA’s and delivery / collection requirements are being met Actively source and report on customer feedback Accurate administration and return of all TM paperwork generated by either depot (where required) or subcontractors. Ensure that all bookings and off-hires have been actioned immediately to make certain that daily reports for revenue and utilisation are up to date. Total Mobile Billing – overview and assist on billing for all regional depots, however specially ensure the contract is billed daily & work with commercial team to ensure all activities have been captured and billed correctly. Attend weekly billing meetings to ensure billing accuracy at the request of the Account Manager S74/FPN – Monitor any resulting fines passed onto GTM, provide evidence and close out, inform commercial departments on accruals required and advise on recharges back to 3rd party suppliers or as required by the Account Manager. Clear & committal communication with customers via the depot mailboxes Reply to customer emails clearly and coherently, aiming to resolve issues first time around. Maximising information returned. Responsible to ensure use of Optimise / Resource Visualiser Behavioural Aspects Ownership– Must take ownership for all tasks required for the role. Excellent Verbal and Written Communication – ability to clearly communicate with external stakeholders and internal colleagues to articulate / convey information accurately and efficiently. Adaptability and Interpersonal Skills – ability to build rapport and communicate effectively with diverse audiences. Self-organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress Document presentation – job holder should be able to demonstrate the ability to complete forms using good English and in the corporate format Use of work tools – job holder should demonstrate competence using all work tools, e.g. Windows / Excel, Computers and Photocopiers etc. They should also demonstrate a good telephone manner, taking messages and referring callers when appropriate. Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves.