About this role
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who We Are Lush Guildford is known for its five-star customer service. We've even won an award for it! Our priority is making sure every visitor has an experience curated perfectly to their needs. With such varied customers, we might be offering a pampering hand & arm massage one minute, then playing who-can-blow-the-biggest-bubble the next! We're a party hotspot, with multiple celebrations held every week, and we're proud of our close links with the local community. As a training shop, we host new managers to showcase Lush customer service in action. You might know Lush as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing. The Role Our sales team are the heart and soul of Lush Guildford and our seasonal sales assistants provide vital support during the bustling festive period. Every decision you make will contribute towards our visitors having a very merry Christmas shopping experience. As a seasonal sales assistant, you'll be on the shop floor: helping customers, demonstrating our products, keeping our shop looking beautiful, and contributing to the fun festive atmosphere. You'll also be confident driving sales forwards and working towards business targets. In your role as party host, you'll bring energy and excitement to every event, creating the perfect evening for our party guests. We hire great people from all walks of life. If you share our enthusiasm for creating Christmas magic and delivering exceptional customer service, you will find yourself at home within the Lush Guildford team. Key Information Hours available: 8 hours per week Application Deadline: 20th September 2026 Interview Date: Friday 25th / Tuesday 29th September 2026 Trial Shift Date: Saturday 3rd / Sunday 4th October 2026 Training: Sunday 11th October 2026 Start Date: From Monday 12th October 2026 You will be required to work either Christmas Eve or Boxing Day. You must be available at least one weekend day. Shifts start as early as 7am and end as late as 9pm. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of our shop. Host the perfect celebration for our party animals, working as a team to prepare activities, deliver party games, and make lasting memories. Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them. Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together. Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping. Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up. Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy. Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience. Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for. Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.