About this role
We are seeking a versatile and dynamic professional to join Kempinski Dubai Creek Residences. The Residence Manager oversees the daily operations, guest services, staff management and luxury hospitality standards to deliver an exceptional living experience for long-term residents and guests. Resident & Guest Relations Serve as the primary point of contact for residents, offering personalised, high-touch hospitality. Address resident requests, complaints, and maintenance inquiries promptly, resolving any issues and have attention to detail. Operations & Staff Leadership Direct and supervise front-of-house staff and outsourced service contractors and vendors. Develop shift rosters, delegate daily tasks, and monitor performance across all residential departments. Conduct regular training programs to ensure team adherence to hospitality and service standards. Property Maintenance & Quality Control Perform regular inspections of common areas, amenities and vacant residences to maintain pristine conditions. Coordinate with internal engineering and external vendors for routine maintenance, emergency repairs, and vendor contracts. Manage inventory, property equipment, and operating supplies for the property. Stakeholder & Regional Alignment Owner Relations: Serve as the main point of contact for owners, delivering transparent updates on property financial performance, guest satisfaction, and operational challenges. Regional Collaboration: Work closely with the Regional team to execute corporate strategies, uphold brand standards, and implement regional operational initiatives. Reporting: Prepare and present regular operational, financial, and owner reporting metrics. Administration & Financial Management Manage operating budgets, monitor property expenses, and optimise operational costs. Maintain resident records, lease agreements, inventory logs, and incident reports. Ensure full compliance with health, safety, fire, and local government regulations.