About this role
The AI Solution Delivery team is expanding its capabilities in NLP to build production-grade AI products. We are looking for a Senior Data Scientist to architect, build and deploy complex models for automating customer support operations. You will be responsible for selecting the right technical approaches and ensuring the scalability of our solutions. A proven track record in applying advanced NLP techniques to real-world problems is required. Lead the entire machine learning model lifecycle, from initial research and hypothesis testing to production deployment and maintenance Translate complex business goals into well defined data science problems and quantifiable metrics Design and develop robust, scalable machine learning systems from scratch, including data analysis, annotation, and processing pipelines Contribute to the overall system architecture and integrate ML models with existing backend services and infrastructure Monitor and maintain deployed models, proactively identifying and addressing issues like concept drift to ensure consistent performance Support the development and growth of other team members through mentorship and participation in onboarding programs Drive continuous improvement by automating repetitive tasks and proposing innovative solutions that lead to significant business impact Communicate complex technical concepts and findings clearly and concisely to both technical and non technical stakeholders