About this role
Join Holland America Line in a key Laundry Leadership role responsible for overseeing all onboard laundry operations while delivering exceptional service standards to both guests and crew members. This position combines operational expertise, people leadership, and guest-focused service to ensure the highest standards of quality, efficiency, and professionalism across all laundry functions. We are seeking an experienced leader with a strong background in commercial laundry operations and team management. The ideal candidate will bring experience from the cruise industry, luxury hotels, resorts, or other high-volume hospitality environments and possess excellent communication, leadership, and guest relations skills. Leading the day-to-day operation of the onboard laundry facility, including linen processing, uniform management, guest valet services, dry cleaning, and tailoring functions. Managing, coaching, and developing a diverse team while fostering a culture of accountability, collaboration, and continuous improvement. Delivering exceptional service standards for guest laundry, valet services, uniforms, and luxury hospitality textiles. Building strong relationships with department leaders, officers, and operational stakeholders to ensure seamless service delivery across the ship. Serving as a point of contact for guest-related laundry concerns and ensuring service recovery issues are handled professionally and effectively. Communicating clearly and confidently with guests, team members, and leadership regarding operational priorities, service challenges, and resolution plans. Driving productivity, quality control, and operational efficiency within a high-volume production environment. Maintaining inventory levels for linens, uniforms, laundry chemicals, and operating supplies. Monitoring equipment performance and partnering with technical teams to support preventative maintenance and minimize downtime. Ensuring compliance with all safety, environmental, sanitation, and public health standards. Delivering hands-on training and professional development opportunities to strengthen technical and leadership capabilities within the team.