About this role
As an In-Person Customer Experience Associate, you’ll be the face of Blue Stream Fiber, providing personalized interactions with our customers. You’ll deliver excellent customer service while being courteous and knowledgeable of the full suite of Blue Stream Fiber products and services. Being courteous takes on new meaning in today’s environment – it is more than just service with a smile. It is creating a meaningful connection between each customer and our brand. Your ability to provide an effortless experience will be rewarded as you work to meet key objectives. Assist customers with making payments, returning equipment, starting or changing their Blue Stream Fiber service and answering questions they may have. Provide Tier I technical troubleshooting and support to resolve customer service issues (e.g., basic connectivity, signal checks, equipment reboots). In addition to in-person customers, assist the Customer Experience Team handling live chats or phone calls from our customers, addressing billing inquiries, account questions, and basic trouble-shooting tasks. Communicate with leadership regarding concerns brought up by customers. Be flexible and open to change. Available during office hours, Mon-Friday 8:30am-5pm. Flexibility to work overtime and extended hours as needed to provide seamless support for evolving business needs.