About this role
We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Southern California Heart Center in San Gabriel, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you! Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process. Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff. Schedule, reschedule, and confirm patient appointments while maintaining provider calendars. Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR). Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures. Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person. Submit treatment authorization and referral requests as needed. Prepare, organize, and maintain patient records and documentation for scheduled visits. Respond to patient, physician, and pharmacy inquiries and ensure timely follow-up. Maintain a clean, organized, and professional reception area. Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management. Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance. Collaborate with clinical and administrative teams to support efficient daily operations. Perform other duties and special projects as assigned.