About this role
Creating Safer Workplaces for Everyone. At SafeHR, we’ve been helping businesses look after their people and build stronger teams for over 30 years. When you join us, you’ll be part of a supportive, expert-driven company that’s trusted by more than 2,000 customers across the UK. We don’t do one-size-fits-all HR. We listen, we understand, and we deliver tailored advice and smart software that make a real difference — whether it’s streamlining processes, navigating employment law, or empowering leaders to build high-performing teams. If you’re passionate about people, growth, and making work better, you’ll fit right in at SafeHR. As a key member of our tight-knit Customer Support team, you’ll play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximize the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth operation of our business and the success of our customers! Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone. Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support. Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer. Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products. Collaborating with your team, sharing insights and knowledge to continuously improve our software and processes, making a real impact on how we serve our customers!