About this role
Job summary
We are seeking a dedicated and enthusiastic SeniorPatient Advisor to join our friendly and professional team. The ideal candidate will be reliable, flexible, and customer-focused, with strong organisational skills and the ability to thrive in a fast-paced healthcare setting.
Main duties of the job
Leading and supporting the Patient Advisor team as a shift in-charge.
Assisting with administrative tasks, including patient registrations, referrals, prescriptions, task management, and document management.
Delivering outstanding patient experience and supporting the clinical team.
Flexibly covering annual leave for other patient advisor as needed.
About us
The Barkantine Practice is a dynamic, young, fast-growing healthcare practice near Canary Wharf on the Isle of Dogs, within the vibrant inner-city borough of Tower Hamlets, London. We pride ourselves on delivering exceptional patient care and fostering a warm, supportive environment for our team.
Job description Job responsibilities
Clerical / Administrative Duties
Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc.
Processing the requests from subject request forms submitted by the patients
Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians
Request repeat prescriptions following practice protocol
Scan hospital and clinic letters and results into patients medical records.
Processing documents from workflow and forwarding to appropriate clinician (Training is provided).
Complete new patient registrations.
Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations.
Call & Recall patients for chronic disease management , smear tests, vaccinations as required.
Reception Duties
Greeting and receiving patients and visitors in a courteous and helpful manner
Ensure that the reception area is not left unattended at any time
Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary
Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner
Phone hospitals to obtain patients results and follow up appointments.
Deal with routine verbal information, requests from patients and other callers in person and on the telephone
Take the initiative by solving problems or passing them on as appropriate
Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse
Keep patients informed of the reason why surgeries are running late when appropriate
Project a positive and professional image of the practice and report any problems as necessary
Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager
Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested
To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately
Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.
Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier
Produce posters / Information sheets and laminate, for patients and users of building
General Duties
At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors
Log out of computers and telephones on reception, back admin office.
Undertaking any other duties as and when necessary
Maintain supplies of stationery available in reception area.
Accept delivery of vaccines as per practice protocol.
Person Specification
Experience Essential
Work in a Primary Care environment Ability to communicate clearly and effectively in English, both written and verbally. Good organizational skills Time management skills Able to work under pressure Working on your own initiative IT skills (including word processing and database work) Committed to quality and customer satisfaction Committed to equal opportunities Available to work occasionally on Saturdays Team worker
Qualifications Essential
Secondary school education Evidence of commitment to on-going personal and professional development
Other Essential
Commitment to working as part of a multi-disciplinary, multi-agency primary care team Openness to explore alternative working practices Commitment to own professional development
Desirable
Knowledge of the demographic characteristics that affect health and health care in the inner-city
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Barkantine Practice
Address Barkantine Clinic
121 Westferry Road
London
E14 8JH
United Kingdom
Employer's website https://www.barkantine.nhs.uk (Opens in a new tab)