About this role
Job summary
Are you an experienced Medical Secretary looking for your next opportunity within a dynamic team?
We are seeking a highly organised and motivated Medical Secretary Pathway Coordinator to join our Diabetes & Endocrinology Secretarial Team at Queens Hospital, Burton. You will play a key role in providing a professional, efficient and comprehensive medical secretarial service to consultants and their teams, supporting the delivery of high-quality patient care.
Working closely with consultants, clinicians, administrative colleagues and the wider multidisciplinary team, you will be responsible for managing a varied workload and ensuring patient pathways are effectively coordinated. The role requires a flexible and proactive approach, with the ability to work independently as well as collaboratively across the service.
The successful candidate will be committed, adaptable and possess excellent communication, organisational and prioritisation skills. This post is 30 hours per week, with working days to be agreed locally; however, applicants must be available to work on Mondays.
If you would like to find out more about the role or arrange an informal visit to meet the team, please contact Alex Emery (Tuesday to Friday) using the details below.
We look forward to hearing from you and welcoming you to our team.
Main duties of the job
To act as the point of contact for patients and medical staff on behalf of the consultant and the team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner. Efficient management of the Consultants diary/rotas. VR voice recognition proof reading/some typing and despatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards. Ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team. Understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhere to these policies according to National Trust Guidelines. Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries. Support management in the preparation and validation of the waiting lists and performance data in the team leader's absence. Liaise effectively with wards and departments within the hospital. To escalate any urgent problems to a senior manager. Provide secretarial support/cover for colleagues during absence. Undertake necessary training as and when required. Closing date of applications: 15 September 2026
Interview date: 29 & 30 September 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Skilled worker: Health and Care Visa
Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.
Person Specification
Communications and interpersonal skills Essential
Ability to communicate effectively written, face to face and telephone
Experience & Knowledge Essential
Experience of working in a customer care/patient care environment Substantial experience in an NHS Administrative role
Desirable
Understanding of the Trust's Patient Access Policy and its contents Experience of working in a supervisory or mentoring role
Skills and Ability Essential
Advanced level of IT to include Microsoft Word and Excel Ability to work to deadlines
Desirable
Ability to plan and delegate within the team and manage day to day workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Queen's Hospital Burton
Belvedere Road
Burton-on-Trent
DE13 0RB
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)