About this role
Job summary
We are looking for enthusiastic, reliable, and customer-focused individuals to join our Bank Switchboard Team at the Queen Elizabeth Hospital, King's Lynn.
You will be flexible and adaptable, well-organised with good time management skills, the ability to remain calm under pressure and the awareness of the importance of confidentiality issues.
You must be proficient in PC use and is important that the post holder is able to multi-task including work under pressure as well as deal with any emergency situations which may arise.
Main duties of the job
As a Switchboard Operator, you will be the first point of contact for staff, patients, visitors, and external organisations, providing a professional and efficient communication service across the Trust. You will play a vital role in supporting hospital operations and helping to ensure patient safety through the accurate handling of calls, messages, and emergency communications. This is a varied and fast-paced role where no two shifts are the same. Working on the Trust Bank offers flexibility, allowing you to work shifts that support both service requirements and your personal commitments. Shifts may be available across days, evenings, nights, weekends, and bank holidays. No previous switchboard experience is required; however, excellent communication skills, a positive attitude and the ability to remain calm under pressure are essential. Comprehensive training will be provided over a six-week induction and training programme, ensuring you have the knowledge and confidence to perform the role effectively.
This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and is committed to delivering a high-quality service to patients, colleagues, and visitors.
About us
The Queen Elizabeth Hospital is committed to delivering high-quality care to our patients and communities through our dedicated and talented workforce. We strive to create an inclusive, supportive, and rewarding environment where colleagues feel valued, respected, and empowered to reach their full potential.
As part of an exciting period of transformation across health and care services in Norfolk and Waveney, we are currently transitioning towards a Norfolk and Waveney Group model. While successful candidates will be employed by the Queen Elizabeth Hospital NHS Foundation Trust, they will become part of a wider collaborative organisation working together to improve services, strengthen our workforce, and provide outstanding care across the region.
This approach will create greater opportunities for collaboration, learning, development, and career progression, while maintaining our strong local identity and commitment to the communities we serve. By joining us, you will be contributing to a forward-thinking organisation that is shaping the future of healthcare across Norfolk and Waveney.
We welcome applications from individuals who share our values and are passionate about providing excellent service and making a positive difference to patients, visitors and colleagues every day.
Job description Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Person Specification
Qualifications/Education and Professional Development Essential
Good basic education Educated to GCSE level or equivalent
Desirable
Qualification in Customer Services or related Subject.
Experience Essential
Previous experience of working on a switchboard or as a receptionist.
Desirable
Experience of working with the public
Skills, abilities, and knowledge Essential
Ability to record information accurately. The ability to deal politely and efficiently with public and staff. Good Keyboard Skills. The ability to manage, identify and prioritise your own workload
Desirable
Experience in Customer focused environment Good knowledge of hospital procedures, protocols and site layout Good IT skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address The Queen Elizabeth Hospital
Gayton Road
King's Lynn
PE30 4ET
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)