About this role
Job summary
We are looking to recruit a part-time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne.
GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required.
Main duties of the job
Managing a high volume of phone calls from patients and healthcare professionals
Greeting, checking in and booking appointments for patients at the front desk
Dealing with day to day administration tasks including processing referrals, online patient requests and other documents
Dealing with repeat prescription requests
Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online
Advising patients of relevant charges for non NHS services, accepting payment and issuing receipts
Remaining patient and calm in often stressful situations
Scanning, filing and photocopying documents
Providing clerical support to GPs and the wider healthcare team
Understanding and disseminating wider NHS policies to patients when requested
Undertaking any other additional duties appropriate to the post as requested by the management team
Supporting the practice team with patient wellbeing events, such as patient coffee mornings
About us
We are a friendly GP practice in Chiswick, London. With patients' needs at the heart of everything we do, we strive to provide a high-quality service and treat all our patients with the utmost respect and care.
We are a busy surgery with a diverse group of staff to reflect our diverse community. We look forward to hearing from you.
Job description Job responsibilities
Job Summary
We are looking to recruit a part time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne.
GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required.
Main Duties of the Job
Managing a high volume of phone calls from patients and healthcare professionals
Greeting, checking in and booking appointments for patients at the front desk
Dealing with day-to-day administration tasks, including processing referrals, online patient requests and other documents
Dealing with repeat prescription requests
Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online
Advising patients of relevant charges for non-NHS services, accepting payment and issuing receipts
Remaining patient and calm in often stressful situations
Scanning, filing and photocopying documents
Providing clerical support to GPs and the wider healthcare team
Understanding and disseminating wider NHS policies to patients when requested
Undertaking any other additional duties appropriate to the post as requested by the management team
Supporting the practice team with patient wellbeing events, such as patient coffee mornings
Job Responsibilities
The successful candidate needs to be flexible within the role and able to adapt to the daily needs of the practice, including covering annual leave and absences when required.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Work closely with other reception staff to ensure the smooth running of reception and efficient delivery of services to patients.
Person Specification
Qualifications Essential
Qualifications Essential GCSE grade AC 94 in English and Maths
Desirable
Experience Essential Experience of working in a GP practice Experience of using SystmOne Experience of using Accurx
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chiswick Health Practice
Address Chiswick Health Centre
Fishers Lane
Chiswick
London
W4 1RX
United Kingdom
Employer's website https://chiswickhealthpractice.co.uk/ (Opens in a new tab)