About this role
Job summary Are you a keen problem solver with an eye for detail?
Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role!
Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team.
This newly refreshed role now offers more variety than ever before!
No two shifts are the same -- one moment you might be supporting a crew with a breakdown, and the next, you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Working as a PFC means joining a dynamic and evolving environment. Joining the ODC team offers opportunities to experience our other key functions such as
HEMS,Community Volunteers Dispatch,Command Dispatch and PhysicalHALO support
Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days.
We also welcome applicants who would like part-time hours (in line with the needs of the business).
Interested?We welcome pre-application discussions!Arrange one and get a feel for the role first-hand.
Main duties of the job
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.
The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.
Key duties include real-time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.
Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, and EOC staff and many of our partner agencies.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Cycle-to-work and other salary sacrifice schemes Staff networks Access to a wide range of discounts from various organisations across the UK
Job description Job responsibilities
For further information about this role please see the attached job description and person specification.
Alternative formats of our vacancies are available upon request to [email protected] . Accessibility statement available upon request.
Right to work / Certificate of sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
Education and qualifications Essential
Minimum of 4 GCSE's or equivalent at grade C / 5 or above including Math's and English.
Desirable
Previous mentoring experience Experienced Dispatcher or EMD (or equivalent) Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent Previous healthcare setting Experienced Paramedic or EAA (or equivalent)
Previous experience (Paid/Unpaid relevant to job) Essential
Demonstrable experience gained call centre environment
Desirable
Experience in the healthcare sector. Experience working in an emergency service. Experience working in EOC environment. Experience working in fleet management Experience working unsocial hours.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South Western Ambulance Service NHS Foundation Trust
Address Emergency Operations Centre - Exeter
Eagle Way
Exeter
EX2 7HY
United Kingdom
Employer's website https://www.swast.nhs.uk (Opens in a new tab)