About this role
Job summary
Working Hours:
Full/Part time positions available:
Max 37.5hrs per week per position
Standard shift timings: 8am to 6.30pm
Monday to Friday available
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.
Main duties of the job
To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne Monitoring the practice appointment system Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Providing a front of house first point of contact for patients within the reception area Processing repeat prescription requests Processing Accurx Online Triage bookings Enter and read SNOMED CT code data taken from clinical letters Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone Supporting Secretarial cover as required Support other members of staff, providing cover during staff absences Action incoming emails when necessary Always observe patient confidentiality Be familiar and comply with all Health and Safety rules and guidance policies Ensure computer/written records are accurately maintained and securely stored Other duties as necessary for the efficient operation of the surgery Undergo mandatory training as may be required to develop your skills and abilities Act in accordance with the CGPN rules and code of conduct
About us
Welcome to Cherry Hinton Medical Practice and CGPN
Cherry Hinton is a traditional Cambridge practice supporting face-to-face high-quality consulting, that is led by a GP Federation; Cambs GP Network, CGPN, so you can focus on patients.
We understand for you to deliver high quality care you need an environment that allows you to thrive! That means feeling valued and protected, which is why all of our GPs work to the BMA salaried model contract and detailed job plan, which means; 15minute appointments; 80% of clinical correspondence, all private work outsourced; in-house pharmacy teams for the med reviews; adopter of Cambs LMC/BMA guidance to protect you from workload dumps.
We have an excellent team of GPs, Pharmacy team, PCN Physio, SPLW/Care-coordinator and full in-house management team. Together we enjoy social events, group training events and daily protected clinical meetings.
CGPN is a Federation of Practices across Cambridge with a social enterprise ethos, wholly owned by our local member practices. CGPN adopted Cherry Hinton Medical Practice 2years ago, since the practice has seen massive improvements in QOF achievement (95+%), turnaround in FFT/PPG feedback (now excellent!) protected workloads for clinicians (focus on supporting clinicians to deliver holistic longitudinal care), a revitalised non-clinical and management team. Come and join us to be part of this fantastic, revamped practice!
Job description Job responsibilities
Role Summary:
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers.
Main Duties and General Administrative Responsibilities:
To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOneMonitoring the practice appointment systemAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelyProviding a front of house first point of contact for patients within the reception areaProcessing repeat prescription requestsProcessing Accurx Online Triage bookingsEnter and read/SNOMED CT code data taken from clinical lettersPatient data entry allocation & collation; processing and recording information in accordance with CGPN proceduresData entry of new and temporary registrations and relevant patient information as requiredOffer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephoneSupporting Secretarial cover as requiredSupport other members of staff, providing cover during staff absencesScan patient-related documentation and attach scanned documents to patients healthcare recordsAction incoming emails when necessaryAlways observe patient confidentialityBe familiar and comply with all Health and Safety rules and guidance policiesEnsure computer/written records are accurately maintained and securely storedOther duties as necessary for the efficient operation of the surgeryUndergo mandatory training as may be required to develop your skills and abilitiesAct in accordance with the CGPN rules and code of conductConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:
The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:
The post-holder will strive to maintain quality within CGPN, and will:
Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordingly
This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.
Person Specification
Qualifications Essential
Educated to GCSE Level or Equivalent
Desirable
GCSE Maths & English Customer Service Qualification
Experience Essential
Experience of working within a busy environment, and dealing with members of the general public
Desirable
Experience of working in General Practice. Experience in /Reception / Administration Experience of customer service delivery
Skills, Abilities and Personal Qualities Essential
Excellent communication, presentation, and interpersonal skills Able to build relationships and work well with a diverse range of professionals and with the public A proven ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships Able to problem solve and respond to sudden demands Excellent organisational skills Pro-active and a forward thinker Confident in the use of Microsoft Office Strong IT skills
Desirable
Able to work autonomously Self-motivated and able to organise own workload with minimal supervision
Knowledge Desirable
Knowledge of EMIS/System One or other GP IT systems Knowledge of General Practice
Other Essential
Team player and flexible
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cambridgeshire GP Network Ltd
Address Cherry Hinton Medical Centre
34 Fishers Lane
Cambridge
CB1 9HR
United Kingdom
Employer's website https://www.cambsgpnetwork.nhs.uk/ (Opens in a new tab)