About this role
Job summary
We are looking for a friendly individual to join our team or Pathway Coordinators at Peterborough City Hospital within the Maternity Unit. If you are confident, helpful and kind we would like to hear from you.
Main duties of the job
o Ensure workload is completed in line with KPI's
o Monitor and ensure cancellations for new appointments are fully utilised daily.
o Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame.
o Receive and respond appropriately to calls, escalating issues effectively and in a timely manner.
Project a professional and helpful manner, ensuring that confidentiality is maintained at all times. To participate as a team member, liaising with the public and hospital staff in all clinical areas daily. To process electronic referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets. To act as the first point of contact for service users utilising the Maternity Assessment Unit
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
Please see further information on the role attached or call for an informal conversation.
Provide excellent communication skills with service users, their families and colleague's. Convey routine information to service users, escalating to a registered midwife as required.
Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.
Booking patients into specific clinics according to specialty.
Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.
Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.
Communicate effectively within the multidisciplinary team.
Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
Person Specification
Education and Qualifications Essential
GCSE Maths and English (C) or equivalent Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Experience Essential
Experience of working with staff at all levels Previous experience of working in a customer facing role Understanding the importance of maintaining confidentiality Experience of undertaking admin tasks
Skills and Knowledge Essential
Excellent communication skills; both written and verbal Excellent organisational skills Able to prioritise own workload effectively and efficiently High level of accuracy and attention to detail The ability to deal with work / communications of a highly sensitive and confidential nature Ability to multi-task
Personal Qualities Essential
Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs Able to demonstrate behaviours consistent with the Trusts Values and Behaviours Be prepared to work across sites as and when required Professional appearance and behaviour A positive attitude towards change Ability to work under pressure and meet deadlines Good previous attendance record Be able to work flexibly
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Peterborough City Hospital
Edith Cavell Campus,
Bretton Gate, Peterborough
PE3 9GZ
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)