About this role
Job summary
We are looking for an enthusiastic and motivated individual to join our team as Admin Assistant within the department of Nutrition and Dietetics.
This is a varied role requiring good organisational, communication and problem-solving skills. In addition, you will be required to work flexibly, prioritise demands and respond to a constantly changing workload.
This post is full time Monday-Friday.
This post will be based at North Tyneside General Hospital but the post holder may be required to work at other sites within the Trust.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Duties of the role will vary, some of the main duties will include:
First point of contact and subsequent contact for written and telephone enquirers from professions, patients and carers which may involve sensitive information. Manage the departments telephone system, monitor inbox and referrals, using a variety of software packages. To book appointments for clinicians. To book interpreters To type patient letters. Resolve any queries as and when raised regarding appointments. The postholder must be able to use own initiative, work under pressure, keep to strict deadline and have excellent organisational, interpersonal and communication skills.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description Job responsibilities
Provide comprehensive administrative support to the team - typing, booking clinics, creating clinics, booking rooms, photocopying. Reports to the Dietetic Admin Lead. Act up for Admin Lead in periods of absence Support effective utilization of OP clinic capacity by review clinic demand. Support management of all pathways including target administration e.g. GP referral, 18 week pathway, transcribing. Collect and collate date, producing reports for analysis. General Office management - telephone, photocopier. Advanced typing & transcription of clinical & non-clinical documents
Person Specification
Qualifications / Professional Registration Essential
NVQ Level 3 in Business admin or customer care or equivalent experience Typing RSA 2 or equivalent Good standard of education including literacy and numeracy
Desirable
GCSE English Language Grade C or above or equivalent experience ECDL qualification AMSPAR Diploma (or equivalent experience)
Experience and knowledge Essential
Medical Secretary Training
Desirable
Experience in working in NHS Experience of working in a sensitive and confidential environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northumbria Healthcare NHS Foundation Trust
Address North Tyneside General Hospital
Rake Lane
North Shields
NE29 8NH
United Kingdom
Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)