About this role
Looking for a long Career in Sales? We have an opportunity for you to work within a strong sales team, with opportunities to develop and progress your career in sales over time.
We are looking for an experienced and dynamic Customer Care Manager to join our team based in Perth on a permanent full-time basis. You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues that may be detrimental to this relationship.
This role reports to the Sales Manager, and you will be expected to maintain and protect the business services portfolio by dealing with customers in jeopardy and resolving any customer-related issues and removing barriers to service in order to protect customer loyalty.
The key responsibilities for this position include:
Forecast and track retention metricsResolve problems aligned to complaint resolution and customer in jeopardy proceduresDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsMaximize portfolio value by conducting quality audits to identify and mitigate risks before they impact performanceCapitalize on customer touchpoints and site visits to uncover upselling opportunities and bespoke value-added solutionsManagement of customer escalationsAdminister and prioritise all customer tasks and ensure achievement of all deadlines within required time frameMaintain accurate records of all retention activitiesActively identify new business opportunities and communicate to the internal teamsProactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.Provide a response and resolution to all customer queries within defined timeframes
Benefits of being part of the Rentokil Pest Control team:
A fully-maintained company vehicle, including a fuel card and a mobile phoneAttractive opportunities to earn commissionsComprehensive induction and trainingAccess to an employee assistance program for you and your familyOngoing learning and developmentCareer Progression
Ideally you will have the following experience and skills:3 years of customer service experienceService industry experienceCar Licence essentialDemonstrated experience in Account Management and Customer Service issue resolutionProven team achievements in customer service metricsExceptional written & verbal communication skillsExceptional organisation and time management skillsAttention to detail and problem-solvingAbility to multi-task in a fast paced environment
If you are looking for an opportunity to lead by example and kick goals at every turn, then this is the role for you! Click the Apply button to submit your resume today!
About Rentokil Initial (Parent company of Rentokil Pest Control)
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.