About this role
We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence. The Role: We have an exciting opportunity for an enthusiastic Lab & Patient Support Administrator to join our busy fertility clinic. Working as part of a close-knit team, you’ll provide exceptional customer care and administrative support to patients, staff and visitors. You’ll be a central point of contact, handling enquiries in person, by telephone and email, while supporting patients throughout their fertility journey. A key part of the role will be supporting the Lab with administration relating to gamete and embryo storage and transport, as well as assisting patients with queries around funding, appointments, test results and treatment. You’ll work closely with clinic teams, satellite services, NHS Consultants and other organisations to ensure queries are handled promptly and efficiently. If you’re organised, compassionate and passionate about delivering an excellent patient experience, we’d love to hear from you. Full training and opportunities for professional development will be provided. This is a part-time position working 22.5 hour per week - over 3 days between the hours of 08.00-18.00 There will be an evening shift required on a rotational basis of 1:4 The opportunity is a fixed term contract for 6 months The Location: Wessex Fertility was established in 1992 and is one of the UK’s longest standing IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services, specialising PGT and surrogacy. Providing treatment to both NHS and private patients, Wessex Fertility performs approximately 500 fresh cycles and 500 frozen cycles per year. Conveniently located to the East of Southampton, a short distance from junction 7 of the M27, there is ample free parking for staff and patients around the building.