About this role
Product Manager (Agentic AI Software) REMOTE
Job Description: JOB SCOPE: The Product Manager, Tech Hub will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery.
JOB SUMMARY: The Product Manager, Tech Hub will define the product vision for AI-driven solutions, lead the development of intelligent routing algorithms, and automate dispatch workflows. Key responsibilities include collaborating with engineering teams, prioritizing impactful features, optimizing operations with real-time data, and ensuring stakeholder alignment.
REPORTS TO: Chief Of Staff To The Chairman
Responsibilities/Skills/Experience Requirements: JOB DUTIES/RESPONSIBILITIES: • Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy • Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays • Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies • Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand • Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making • Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction • Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes • Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized • Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals
JOB REQUIREMENTS: • Bachelors Degree • 5-10 years of related experience • Up to 25% travel • 18 years of age or older
REQUIRED SKILLS: • Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics • 5+ Years of experience in product management • Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains • Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals • Ability to synthesize complex data into actionable product decisions and roadmap priorities • Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT
PREFERRED SKILLS: • Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred • Experience with API based tools like the OpenAI Chat Completions tool