About this role
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We are looking for a Customer Care Agent.
You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a Customer Care Agent you are genuinely excited to help customers. You’re patient, empathetic, and passionately communicative. You love to talk. Problem-solving skills also come naturally. Finally, you are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What you will be doing
Manage large amounts of incoming calls and tickets Identify and assess customers needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Spare no effort to exceed customers needs Requirements
Your Skills & Experience
Experience
Proven customer support experience or experience as a Customer Care Agent Track record of over-achieving quota Familiarity with CRM systems and practices BSc in Communication or relevant field is considered a plus Skills
Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively We would appreciate if you are
Ambitious and positive Tech-savvy Goal-oriented Teamwork lover Creative thinker Benefits
What's it like to work at Skroutz Last Mile
Competitive full-time salaryWorking with top-notch and fun peopleCareer Development OpportunitiesCulture of unityPrivate Medical PlanAccess to vast technological featuresExtra paid time offOpportunities to grow with usFree Skroutz Plus subscriptionOur Values
Maintain a user-centric approach and a desire to amazeOwn itBe results drivenSee cars, not horsesSet big goals, take small steps and act nowEmbrace humility, honesty and helpfulness and assume good intentionsHave funDisclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Furthermore, please be informed that we may utilize Artificial Intelligence (AI) systems and automated tools to assist in the initial screening and ranking of applications. Despite the use of such technology, all final hiring decisions involve human oversight. You have the right to request an explanation regarding the role of AI in your evaluation or to request a manual review of your application by our team. Please read our Recruitment Privacy Policy here.