About this role
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title: Patient Access Representative PRN - Therapy Services Location: Frisco - Ambulatory Surgical Center Additional Posting Details: 20 hours per week dedicated to 2nd shift, 3-7 pm M-F.
Job Description:
Duties/Responsibilities
• Manages a high volume of incoming and outgoing telephone calls
• Responsible for completing assigned workqueues
• Accurately schedule and re-schedule patient appointments in a timely manner
• Effectively communicate and coordinate patient appointments with downstream departments
• Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
• Accurately pre-register specific data elements prior to the patients scheduled date of service
• Perform all aspects of insurance verifications
• Add insurance coverage and update the billing system to reflect the insurance status of the patient
• Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
• Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
• Provide clerical and administrative support as required
• Create reports for tracking and trending purposes
• Alter provider schedule template in electronic medical record (EMR)
• Assist with departmental coverage as requested
Required Skills/Abilities
• High School education or equivalent • Preferred 2 years working in a medical office setting • Preferred experience in insurance procedures • Preferred experience in medical appointment scheduling
Work Environment
• Working conditions: inside. • Working Position: sitting, standing, and walking. • Physical Demands: light. • Physical Requirements: lifting/carrying, repetitive movement, stooping/kneeling/bending. • An Individual in this position will be required to lift or carry weight in this group: 11-24 lbs. • Sensory/Communicative activities essential to the performance of this position: feeling, hearing, seeing, speaking. • An Individual in this position will be exposed to: inside environment, loud noise.