About this role
We are looking for a proactive, organized, and communication-driven Sales & Customer Success Representative based in the United States to support both new business outreach and ongoing client success.
This role is responsible for actively engaging potential leads through cold calling, email, and text outreach, following up consistently, and helping move opportunities forward through clear and professional communication. In parallel, this person will manage communication with existing clients, maintain strong relationships, regularly check in to ensure satisfaction, identify any issues early, and help resolve concerns quickly and effectively.
Key Responsibilities:
Proactively reach out to potential leads via phone, email, and textFollow up consistently with prospects and maintain organized communicationQualify opportunities and coordinate next steps with internal team membersManage day-to-day communication with existing clientsConduct regular check-ins to ensure clients are satisfied and supportedIdentify, communicate, and help resolve client issues in a timely mannerMaintain accurate records of outreach, conversations, updates, and follow-upsAct as a reliable point of contact between prospects, clients, and internal teamsRequirements
Strong verbal and written communication skillsComfortable with proactive outbound outreach and relationship managementOrganized, responsive, and detail-orientedAble to handle both sales activity and customer support with professionalismSkilled at problem-solving and maintaining a positive client experienceBenefits
Paid time offCommissionYearly Bonus based on performance reviewYearly Appraisal based on performance review