About this role
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location: 850 76th Street S.W. - Byron Center, Michigan 49315 Position Summary The Accounts Receivable Supervisor is responsible for the direct day‑to‑day management of AR operational teams and processes, ensuring accurate billing, timely collections, and compliance with company policy. This role leads front‑line AR staff, provides hands‑on oversight of complex billing and collections activities, and serves as the first escalation point for operational issues impacting cash flow and customer satisfaction. At SpartanNash, this role supports a highly diversified AR portfolio, including central billing, store charge programs, logistics‑related billings, and independent customer collections.
Key Responsibilities
People Leadership
• Directly manage and develop 11 Accounts Receivable associates across multiple AR functions.
• Assign work, monitor workload balancing, approve time, and ensure coverage across billing and collections areas.
• Coach, train, and performance‑manage team members; conduct performance reviews and recommend merit increases.
• Serve as escalation point for day‑to‑day associate questions, system issues, and customer problems.
Operational Oversight
• Oversee execution of the following AR functions:
• Central Bill invoicing and exception resolution
• Vendor and independent store collections
• Logistics‑related and transportation billing collections
• Upload billings and SWAT billings
• Time‑at‑store billings
• In‑store charge account billing and collections
• Returned check processes
• Retail EPS Variance
• Ensure invoices are accurate, timely, and compliant with internal controls.
• Monitor AR aging, delinquency trends, and dispute volumes; take corrective action as needed.
• Partner closely with business units, logistics, and customer contacts to resolve billing discrepancies.
Process & Issue Management
• Identify process gaps and lead continuous improvement efforts across AR workflows.
• Maintain documentation and training materials for AR processes.
• Assist in testing and rollout of new billing, system, or process changes.
• Support audits and internal control reviews.
Scope & Impact
• Direct responsibility for billing and collections activities across multiple high‑volume AR streams.
• Significant impact on customer satisfaction, dispute resolution, and cash application accuracy.
• Accountable for execution quality and meeting operational SLAs.
Here’s what you’ll need:
• Bachelor’s Degree (Required) in Accounting or other related field. An equivalent combination of education and/or experience will be considered.
• Five years general accounting experience with prior experience in a supervisor or leadership role.
• Strong understanding of accounting processes and procedures and Generally Accepted Accounting Principles (GAAP).
• Working knowledge in general ledger accounting (i.e., postings, accruals and reconciliations). Experience with PeopleSoft accounting software preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail and ability to multi-task and prioritize assignments.
• Ability to provide work direction and training to direct reports.
• Advanced knowledge of MS Office (Word and Excel).
• Proficient 10-key and typing skills.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.