About this role
We are excited to be adding a new leader to our hotel team at the Fairfield Inn & Suites by Marriott, New Bedford, MA.
Come Join our team as our Front Desk Manager!
We are currently looking for a dynamic and experienced candidate to fill the position of Front Desk Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.
The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Fairfield Inn & Suites by Marriott.
Refer a friend once you join and earn up to $500!!!
Daily Pay - Get Paid Any Day!
Pay: $17-20 per hour
Schedule: Weekdays and Weekends
Job Type: Full- Time, swing shifts
Key Responsibilities:Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff schedulingTrain and supervise front desk staff, ensuring high levels of professionalism and guest serviceMonitor guest satisfaction and resolve any issues or complaints promptly and effectivelyEnsure all front office procedures and policies are followed, including cash handling and credit card processingCollaborate with other departments to ensure seamless guest experiencesMaintain accurate records and reports, including occupancy rates and guest preferencesCover desk shifts, that may include Night Audit shifts as wellRequirements
Prior hotel experience 1-2 years, preferably in a leadership roleFront of the house hotel experienceStrong knowledge of front desk operations or property managementDetail-oriented with excellent interpersonal and communication skillsFlexibility to work a variety of shifts, including weekends and holidaysMarriott knowledge is a plus nut not a requirement Benefits
PTO & 401K Health & Dental Brand Wide Room Discounts Company Wide Room Discount Program 90 day Review & Annual Review Program Extensive Room for Growth Paid Training