About this role
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.
More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Our Culture
At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:
Mission-Driven: We focus on creating economic and social impact.People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.Innovative: We embrace change and find better ways to do things together.Globally Connected: We foster collaboration between diverse cultures and perspectives.If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!
Role Summary As a Senior Talent Management Specialist, you will play a key role in providing hands-on support for people operations and employee relations in Kenya, ensuring consistent application of policies, processes, and employment practices. You will work closely with the larger Global Talent Team and Finance Team to ensure fair and objective case management, provide operational HR support, and ensure compliance, while partnering closely with the Head of Talent for escalations and complex matters. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.
Responsibilities:
Employee Relations ManagementManage employee relations matters including:
Disciplinary casesInvestigationsPerformance improvement plansBehavioral and conduct issuesEnsure fair, consistent, and legally compliant handling of cases. Manager SupportProvide guidance to managers on:
Employee relations processesPerformance management proceduresPolicy interpretationHandling employee concerns
Talent Lifecycle CoordinationSupport operational aspects of the employee lifecycle including:
Onboarding coordinationPerformance management processesOffboarding proceduresBenefits administration support Compliance & DocumentationMaintain proper documentation for HR casesEnsure compliance with Kenya labor regulations and internal policiesSupport audits and reporting requirements.
Culture & Engagement InitiativesSupport delivery of:
Employee recognition programsEngagement initiativesLocal culture and team eventsGlobal or regional talent initiatives
Requirements
Must Have skills (required).
Employee Relations Expertise: Proven experience handling disciplinary cases, investigations, performance improvement plans (PIPs), and workplace grievances with fairness and consistency.Knowledge of Kenyan Labour Law: Strong working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.Stakeholder Management: Ability to advise and coach managers on employee relations matters, performance management, and policy interpretation.Investigation & Analytical Skills: Skilled in gathering evidence, conducting interviews, and preparing clear, well-structured reports.Strong Communication Skills: Excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.Attention to Detail: High level of accuracy in documentation, record-keeping, and compliance tracking.Integrity & Confidentiality: Demonstrated ability to handle sensitive information with discretion and sound judgment.Technical Proficiency: Proficient with G-Suite and HRIS platforms; demonstrated success in process automation and navigating emerging technologies.AI Literacy: Familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.Mindset: Forward-thinking, curious, and confident in a fast-paced environment. You should be someone who uses their own initiative to drive practical execution. Academic and Professional Requirements:
Bachelor's degree in Human Resources, Industrial Psychology, or related field requiredCHRP(K) certification5–8+ years in HR, with at least 3 years focused on Employee Relations or HR Operations Nice To Have skills (Preferred)
Experience in a global or matrix organizationFamiliarity with HR systems Exposure to performance management and employee engagement initiativesBenefits
Great Mission and CultureMeaningful WorkMarket competitive salaryQuarterly variable compensationComprehensive medical cover Group life insurancePersonal development and growth opportunitiesOffice snacks and lunchPeriodic team building and social events
At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!
Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!