About this role
[What the role is] You will be responsible for the planning, coordination, and execution of Continuing Education & Training (CET) programmes, partnering with internal schools, industry stakeholders, and clients to deliver seamless, high-quality programmes and operational excellence. [What you will be working on] Programme Management
• Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders such as academic schools and departments. • Ensure high-quality delivery and learner satisfaction • Manage the end-to-end administration of short courses and customised programmes. • Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters. • Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset. • Update website, EDM, social media sites on programme information to ensure accuracy and relevance.
Operational Excellence
• Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies. • Manage course funding, setup and operations from enquiries to enrolment and payment processing (eg. attendance and assessment status update) in Skills Training and Enhancement Portal (STEP) • Resolve administrative issues highlighted by applicants and participants. • Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance. • Manage financial reconciliation reports, and timely payments to training partners. • Ensure compliance with institutional and regulatory requirements
[What we are looking for]
• Qualifications in Business Administration, Education, or a related field, with at least 5 years of relevant work experience. • Strong customer-centric, team player, able to manage multiple programme and clients concurrently and independently. • Good communication and relationship management skills. • Experience in managing stakeholder relationships and working with external partners or vendors. • Detail-oriented, with strong problem-solving skills in handling programme administration and funding matters (e.g. SkillsFuture course funding schemes) • Proficient in MS office and experience using AI tools (eg. ChatGPT, Copilot, Claude)