About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.
• Markets retail merchandise to Guests • Stock and re-stock the Retail area to ensure an adequate inventory of all goods • Perform cash and/or credit transactions with Guests • Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures • Ensures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines • Promotes positive public/employee relations at all times • Maintains a clean, safe, hazard-free work environment within area of responsibility
• Continuously provides employees with verbal recognition, direction, and support. • Motivate employees daily by having a positive attitude and having an open line of communication • Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards • Monitors/coaches employees on performance, compliance with procedures and workload. • Ensure employees follow safety, sanitation and security procedures. • Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.
• Assists in opening & closing the retail store as needed. • Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage. • Organize visual merchandise displays in order to increase foot traffic and sales. • Assist management with and helps prepare for retail inventory (when applicable). • Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits • Performs all other related and compatible duties as assigned QUALIFICATIONS:
• GED or High School degree required
• 2-4 years of high volume retail supervisory experience • Knowledge of inventory, merchandising, and key holder experience
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred. • Ability to work a flexible schedule to meet the needs of the business BENEFITS INCLUDE
• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal • 401K with match • Paid Time Off • Holiday Pay • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and Leadership development programs • Wellness programs including onsite information and fitness seminars • Team Member Resource Groups • Recognition programs • Pay Rate $19.00 an hour