About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. ESSENTIAL JOB FUNCTIONS:
• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play • Responsible for knowing all policies & procedures of the specific table game he/she is supervising. • Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. • Works diligently to support the Hard Rock culture and team philosophy throughout the property. • Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same. • Promotes positive public relations and creates an enjoyable atmosphere for all customers. • Amicably resolves customer related problems in a fast paced environment. • Ensures the protection of customer’s rewards and credit lines. • Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines. • Complies with all regulatory requirements. • Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. • Creates and ensures a fun-filled, entertaining and exciting environment. • Perform other duties as assigned. QUALIFICATIONS:
Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat" .
Work Environment:
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.