About this role
Property Name: Corporate
Key Responsibilities
Operations & Sales Performance
• Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
• Analyze sales, prospect, and market data to identify trends and improvement opportunities.
• Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
• Ensure model units, amenities, curb appeal, and online presence meet brand standards.
Resident Experience
• Handle escalated resident concerns and ensure timely, professional resolution.
• Support resident events, engagement programs, and service excellence initiatives.
• Promote a customer-first culture focused on retention and satisfaction.
Financial Oversight
• Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
• Review P&Ls, general ledger activity, and monthly financials with onsite teams.
• Monitor spending, approve expenses within authority, and communicate variances.
• Support capital planning, bid collection, and approvals.
Administration & Compliance
• Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
• Ensure compliance with company procedures, fair housing, and operational standards.
• Participate in audits, inspections, lender/investor tours, and due diligence activities.
Team Leadership
• Recruit, train, coach, motivate, and manage onsite teams.
• Address performance issues, conduct corrective action, and support team development.
• Foster company culture and core values across the portfolio.
Maintenance & Physical Assets
• Monitor service request performance, unit turns, and preventive maintenance.
• Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
• Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
• Address safety issues and property risks promptly.
Physical Demands:
• Ability to climb up to four flights of stairs to access apartments. • Ability to walk several acres to tour community. • Some lifting; up to 25lbs. • Ability to sit or stand for long periods at a time
Benefits we want to share with you:
• Competitive pay with bonuses
• Medical, Vision, and Dental insurance
• Company-paid life insurance
• 401(k) with immediate vesting
• Paid Vacation & Holidays
• Professional or Industry Certification Reimbursement
• Employee Referral Program
• Apartment Rental Discounts
Your First Week:
• S2 Residential onboarding training program
• Compliance training courses
• Mentorship by peer who has graduated our mentor program