About this role
POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.
PRINCIPAL RESPONSIBILITIES:
• Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. • Completes system assigned tasks within the designated timeframes. • Reconciles and applies customer payments posted on account. • Monitors the status of delinquent account