About this role
The Lead Engineer is responsible for providing industry leading Fanatical Experiences to a dedicated account base of customers. Customers host critical websites with us and have a high expectation for the level of service provided. As the customer’s primary technical point of contact with Rackspace the Lead Engineer role is pivotal in delivering this and ensuring that the customer’s expectations are exceeded. The role of the Lead Engineer (LT) is to provide hands on technical support for large and complex problems as well as being a proactive and consultative resource to help customers plan fo