About this role
Employment Type: Full-Time ContractorWorkplace: RemoteCompensation: USD $1,500 - $1,800/monthSchedule: Monday to Friday, U.S Time Zone
At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.
About the Role:
As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.
Responsibilities:
Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retentionServe as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring processAct as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectationsAttend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidatesMonitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirementsPartner with recruitment teams to match top talent with client needs and ensure successful placementsIdentify opportunities for account growth and collaborate with sales teams to expand staffing servicesTrack and analyze account performance metrics, providing insights and recommendations for continuous improvementLead contract renewals and support negotiations, ensuring alignment with company standards and client expectationsOversee the preparation and delivery of client reports, updates, and presentationsProactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of serviceManage account budgets and ensure financial targets and margins are achievedConduct regular check-ins with clients to review performance, hiring progress, and future workforce strategiesMentor and support junior team members, contributing to overall team performance and developmentRequirements
3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry Proven experience managing client relationships and delivering high levels of customer satisfaction Strong understanding of the full recruitment lifecycle and staffing processes Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously Analytical mindset with experience tracking performance metrics and using data to drive decisions Ability to problem-solve quickly and handle client and candidate concerns in a professional manner Experience working cross-functionally with recruiting, sales, and operations teams Familiarity with ATS, CRM systems, and other recruitment or account management tools Ability to work in a fast-paced, dynamic environment and adapt to changing client needs Strong negotiation skills and experience supporting contract discussions or renewals (preferred)
Why join HireHawk?
Work with global clients and top-tier talent Be part of a fast-growing, high-performance team Opportunity to drive real impact on client success and company growth Collaborative, supportive, and high-energy cultureBenefits
Access to a $200K+ perk marketplace with discounts on 150+ global services.Option to withdraw up to 50% of approved earnings before payday.