About this role
About the role
Student wellbeing and support is a top priority and a key foundation for NTU Education 2025. It enables NTU students to thrive and flourish in their educational journey. As a Counsellor in NTU, you will play a crucial role to enable NTU to fulfil its mission for student wellbeing and support. As a team member of the University Counselling Centre, you will provide counselling for undergraduate and graduate students and engage with various internal and external stakeholders to promote a NTU campus community approach to mental health.
BEACON is a satellite counselling service provided by the University Counselling Centre, designed to make professional counselling more accessible and convenient for students. The BEACON Counsellor provides short-term counselling support to students experiencing mild mental health issues, academic stress and interpersonal issues within the assigned colleges and/or schools. This includes provision of clinical services through different modes of counselling, i.e. face-to-face or online, developing strategies, planning and implementing counselling-related programmes, including referrals to relevant agencies.
The Senior Counsellor / Counsellor will conduct practice-based research and facilitates outreach, trainings and programmes for the NTU community. A proactive, resourceful and compassionate professional, the BEACON Counsellor works under supervision as part of a collaborative team.
The key responsibilities include:
Counselling assessments and interventions
• Provide short-term professional counselling services, including conducting risk and need assessments and delivering intervention plans over a variety of modes and approaches such as in person or online, within the assigned colleges and/or schools
• Facilitate case formulation, including preparation of assessment reports, delivery of case presentations, and referrals to relevant organisations within social services ecosystem
• Provide guidance to less experienced BEACON counsellors in challenging cases in alignment with protocol for escalation of emergency cases
• Escalate and co-lead sensitive crisis cases with more experienced mental health practitioners
• Provide consultation to staff on concerns they have regarding students at-risk
• Identify gaps in counselling tools and frameworks for local contexts and propose recommendations for greater cultural contextualisation to supervisors
• Provide inputs for improvements in counselling programmes and services
• Design, develop and/or facilitate wellbeing training initiatives and wellbeing portfolio / project annually
Maintain professional, legal and ethical standards
• Adhere to professional standards in clinical, legal and ethical practices, ensuring client consent and confidentiality and proper data privacy protocol in counselling
• Monitor staff adherence to professional standards in clinical, legal and ethical practices and assist in the development of clear data privacy protocol
• Assist in development of quality improvement projects to improve client care and services
• Document and maintain proper clinical records in accordance with policies and procedures of the University Counselling Centre.
• Use data-driven insights to identify gaps and drive improvements to counselling in line with the organisation's strategic direction
• Demonstrate expertise in counselling, pursuing additional trainings in specialised areas and developing a professional point of view
Community approach to case intervention
• Work collaboratively with and make recommendations to schools, student service offices, Halls of Residence, Support and Care Team, etc. to facilitate a campus community approach towards managing students with mild to moderate mental health issues
• Work in inter-disciplinary teams (e.g. Educational/Clinical/ Counselling Psychologist, Counsellor) to provide evidence-based psychotherapeutic interventions/treatment to students with mild to moderate mental health issues and/or co-morbid issues (e.g. Special Education Needs and mental health issues)
• Leads NTU community, i.e. colleges and schools, outreach initiatives
• Liaise with other professionals (e.g. psychiatrists, doctors) and Social Service Agencies to mobilise community resources to provide care and support for the students
• Refer and/or recommend external service interventions (e.g. family therapy) as part of the student’s overall treatment plan
Administrative support in University Counselling Centre (UCC)
• Support the daily operations of UCC, ensuring efficient and effective functioning
• Engage in data analysis and collation
• Perform additional duties as assigned by Head, UCC or Director, UWO
The requirements include:
• Master’s degree in counselling
• Clinical member and registered counsellor with the Singapore Association for Counselling (SAC)
• At least five (5) years of professional counselling experience
• Proficiency in professional counselling approaches and tools to help clients with diverse issues and conditions
• Experience in working with young adults, preferably in an educational setting
• Experience in working in a multi-disciplinary team is advantageous
• Strong attention to detail and commitment to maintaining accuracy in all operational aspects
• Strong organisational and multitasking skills, with the ability to prioritise and manage multiple tasks and responsibilities
• Possess professional values that are in line with the Code of Ethics of SAC
• Possess good interpersonal and communication skills
• Proficiency in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems)
• A good team player who is able to work independently
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU